TERMS & CONDITIONS

REFUND POLICY ON SERVICES/PACKAGES

All treatments, packages and prepaid services are non-refundable, including for change of mind and purchases made through interest-free payment options such as PayRight, Humm, AfterPay or Zip. Subject to approval, you may exchange the remaining value of an unused treatment or package toward a different service or treatment area of equivalent value. All treatments, packages and exchanged services must be used within 6 months of the original purchase date, unless otherwise agreed in writing.

BOOKING POLICY

All new bookings require a $50 deposit to secure your appointment. Your deposit is deducted from your treatment cost on the day of your appointment. If you attend a consultation and decide not to proceed with treatment, your deposit will be refunded in full.

Cancellations or reschedules made more than 24 hours before your appointment will have the deposit refunded or transferred to your new booking. Cancellations, reschedules or no-shows within 24 hours of your appointment will result in the loss of your deposit, regardless of the reason.

For all subsequent appointments, including package sessions, a $50 fee applies to any late cancellation, late reschedule or no-show within 24 hours. This fee is payable before or at your next appointment.

Arriving 15 minutes or more after your scheduled time may result in a shortened treatment or cancellation of your appointment, with the applicable fee applied.

For full details, please see our Booking Policy page.

SKINCARE PRODUCTS

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please email us at Contour Body & Beauty or contact us directly via the contact form on our website.

1. RETURNS, REFUNDS AND EXCHANGE POLICY

1.1
Please note that once we have accepted your Order and you have received the Product, you cannot return the Product and seek a refund or exchange because you have done one or more of the following:
a.) got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it;
b.) misused the Product in any way that caused the problem;
c.) knew of or were made aware of the faults before you bought the Product; or
d.) asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.

1.2
However, subject to clause 1.3 and unless otherwise prescribed by the Australian Consumer Law, we will accept returns and provide you with a refund if you are able to provide us with Proof of Purchase, and proof that the Product:
a.) has a problem that would have stopped someone from buying it if they'd known about it;
b.) is significantly different from the sample or description;
c.) is substantially unfit for its common purpose and can't easily be fixed within a reasonable time;
d.) doesn't do what you asked for and can't easily be fixed within a reasonable time; or
e.) is unsafe.

1.3
We endeavour to depict Products available for Order using accurate images of the Products. At times, however, Products actually delivered may differ in appearance and packaging from their appearance in images and photographs on Sites. In this instance, and unless the depiction is substantially different from the actual Product in accordance with clause 1.2(b), you will not be entitled to a refund.

1.4
If a Product arrives damaged please contact us immediately and we will arrange for the damaged Product to be returned to us.

1.5
If you are entitled to a refund under these Terms, refunds can only be made to the credit/debit/charge card that was used for the original purchase, unless it has expired in which case we will contact you.

PAYMENT METHOD

Contour Body & Beauty accepts payment via Visa, MasterCard, PayPal (Website Only) and AfterPay. If you do choose to pay through Afterpay you will be redirected at check out to the AfterPay website to process your payment. We accept cash & card payments only, no cheques or rain checks. Pricing may change and vary without notice. Please contact us to confirm price of treatment prior to your appointment if required. Package and payment plans may be available.

All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.

CURRENCY CONVERSION

All prices listed on our site are charged to your credit card in Australian dollars (AUD). The bank that has issued your credit card determines the exchange rate that you will be charged, but it should match closely with the current rate.

Contour Body & Beauty is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://www.contourbodyandbeauty.com.au/, from media and publications, from other publicly available sources, from cookies and from third parties. We don't guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us through the Contact Page on this website or via our email contourbodyandbeauty@outlook.com.au.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information: Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties: Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information: Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information: Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information: You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Contour Body & Beauty will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information: It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates: This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries: If you have any queries or complaints about our Privacy Policy please contact us at:
566 North Road, Ormond, 3204 Melbourne, Victoria, Australia
contourbodyandbeauty@outlook.com.au
0431 144 342